We want to make your shopping experience at Quality Boat Parts as smooth as a calm day at sea. Below you’ll find straightforward answers to the most common questions about orders, shipping, payments, and more. If you can’t find what you’re looking for, don’t hesitate to reach out — our support crew is always ready to help.
Once your order ships, you’ll receive an email with a tracking number and a direct link to track your package. If you have an account, log in and check the “My
Orders” section for live updates.
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and selected shipping method, but most U.S. orders arrive within 3–7 business days.
If your tracking link shows “delivered” but you haven’t received your order, please check with neighbors or your local post office. If it still doesn’t appear, contact us at cs@qualityboatparts.com and we’ll help locate or replace your order.
We ship with trusted carriers such as UPS, FedEx, and USPS, depending on destination and package size.
Yes! We ship worldwide. International shipping times vary by destination and customs clearance.
If your orderhasn’t shipped yet,we’ll gladly update your shipping address. Please contact us as soon as possible.
Yes — we offer free standard shipping on qualifying U.S. orders. Check our Shipping Policy for details.
You can cancel your order within 12 hours of placing it, as long as it hasn’t shipped yet.
Please take photos of the damaged item and packaging, and contact us within 48 hours of delivery. We’ll arrange a replacement or refund right away.
At this time, we can’t guarantee specific delivery times, but we do our best to ship as quickly as possible.
If your tracking hasn’tupdated for more than 7 business days, contact us and we’llinvestigate with the carrier and issue a replacement if necessary.
Yes, if both orders are still in processing, contact us and we’ll do our best to combine them.
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
Absolutely. Our website uses SSL encryption and secure payment gateways to protect your data.
Yes, we offer financing through Shop Pay Installments on eligible purchases at checkout.
Double-check your billing information and ensure your card has sufficient funds. If the issue persists, contact your bank or our support team.
Sales tax is applied based on your shipping address, following state and local laws.
Yes, contact our teamimmediately before your order ships.
Your card is charged at checkout once your order is confirmed.
Refunds are always returned to the original payment method used.
No, we do not store payment information. All transactions are processed securely by our payment partners.
Only one discount code can be used per order.
Any foreign transaction fees aredetermined by your bank or card provider.
We offer 30-day hassle-free returns on most new, unused items in original packaging.
Simply visit our Returns Center or contact cs@qualityboatparts.com with your order number.
Yes, unless marked as “final sale.”
For faster service, return your original item and place a new order for the replacement.
We cover return shipping for damaged or incorrect items. For other returns, the customeris responsible for return postage.
Refunds are issued to your original payment method within 3–5 business days of receiving your return.
Contact us with photos and your order number — we’ll send the correct product immediately.
Most of our products include a manufacturer’s warranty (typically 1 year). Warranty terms vary by brand.
No restocking fees — we like to keep things simple.
Click on the Account icon at the top of our site and follow the steps to sign up.
Yes, you cancheckout as a guest.
Log into your account and go to Account Settings → Change Password.
Click “Forgot Password?” on the login page to reset it via email.
All past orders are visible in your account dashboard once logged in.
You can update your email preferences at the bottom of any email we send.
Yes. We use encryption and industry-standard security measures to protect your data.
Our site works best with the latest versions of Chrome, Safari, Edge, and Firefox.
Ensure your payment and shipping details are correct and that pop-ups are allowed. If problems persist, try another browser or device.
Yes! Log in and click the heart icon on any product page to add it to yourwishlist.
Yes — give us a call at (800) 713-2660 X 1 and our support team will be happy to assist.
Contact us and we’ll verify your identity to unlock it quickly.
Yes, you can opt-in for SMS updates at checkout.
You can reach us at cs@qualityboatparts.com or through our Contact Us page.
Yes, live chat is available during business hours (Mon–Fri, 8 AM–4 PM EST).
Yes — call us at (800) 713-2660 X 1.
We typically respond within 24 hours on business days.
Yes, we offer support in English and Spanish.
Absolutely! Contact cs@qualityboatparts.com for volume pricing and account setup.
